Frequently Asked Questions
What is Acupuncture?
Find out more about our acupuncture treatments in detail here.
What is Breast Health Physiotherapy?
Find out about post-surgery physiotherapy treatments for breast cancer recovery and help for lactating mothers in detail here.
What is Craniosacral Therapy?
Find out how craniosacral therapy might help you here.
When are the therapists available?
Monday – Thursday; 8:00 AM – 6:00 PM
Friday; 8:00 AM – 4:00 PM
All therapists have individual schedules within these clinic hours. Please call us to make a booking.
Do I need a referral?
We do not require a referral to see you as a patient. The Medical Services Plan of British Columbia (MSP) does not require that you have a physician’s referral to come to physiotherapy. If you have an extended health plan please check to see if they require you to have a referral.
What do I need to bring with me?
Please bring your BC Care Card, your physician’s referral (if you have one), information about your medical conditions, which medications you are taking, whether you have had any x-rays that may assist in your assessment, information regarding which insurance company (if applicable) will be covering your visit and your visit fee.
Bring a pair of gym shorts (for back and lower limb injuries) or we have gowns available.
Important Note: Comox Physiotherapy is a scent-free environment. Please refrain from wearing fragrance or scented products to your appointment.
Please arrive at least 10 minutes early for your first visit to allow sufficient time to fill in paperwork and to set up your file.
Where can I park?
Patient parking is available in the parking lot directly in front of the clinic.
How long are the visits?
The first visit with a physiotherapist is approximately 45 minutes (or 1 hour for pelvic floor appointments) to allow for thorough evaluation as well as to begin treatment. This includes time after one-on-one time with the physio should you require heat, ice, or Electrical Modalities. Subsequent visits are usually 30 – 45 minutes in total, depending on what your condition requires.
Exercise physiology appointments are customarily one hour in duration.
What should I expect during the treatment?
When you first arrive, our office staff will welcome you and ask you to complete intake forms. These forms will provide us with helpful information about your medical condition to enable the physiotherapist to make a well-informed evaluation.
You will then be shown to a private room or cubicle where your therapist will review your medical history and particulars about your injury in order to perform an assessment. Pelvic floor appointments are always conducted in fully private, closed-door rooms.
Your physiotherapist will follow this assessment with treatment, exercises if applicable, and education regarding your rehabilitation. You will be instructed as to what type of activities should be undertaken during your recovery stage, and what is expected of you between treatments in order to achieve the most benefit (i.e. rest and/or exercise, heat and/or ice, and approximately how long you will need to come for treatment).
How many visits can I have?
You can have as many visits as you or your doctor feel is necessary. If you have insurance coverage through MSP, Work Safe, ICBC, VAC, or another provider, you may wish to check how many visits and what portion of your visit will be covered under your particular plan.
Once your coverage runs out you can opt to pay privately.
MSP (Medical Services Plan of BC)
To qualify for provincial assistance you must be premium-exempt, or receive premium assistance. You are allowed 10 visits in a calendar year to all practitioners combined, including:
If you are unsure whether you qualify for assistance, please ask us! We will require your legal name, date of birth, and personal health number in order to verify your eligibility.
WSBC covers 6 weeks of physiotherapy if your claim is accepted under standard physiotherapy treatment services, or up to 8 weeks if your claim falls under post-surgery physiotherapy treatment services.
A physician’s referral is not required for Standard Treatment; you can be self-referred or employer-referred. However, your claim must be either accepted by WorkSafeBC or pending on the date of the initial visit, and the initial visit must occur within 60 days of the date if injury.
If you were involved in an accident after March 31, 2019, you qualify for the following treatments within 12 weeks of the date of loss:
25 physiotherapy treatments
12 kinesiology treatments
For more information on ICBC’s changes, please see their website.
Veteran’s Affairs Canada (VAC)
Number of visits limited to 20 physiotherapy treatments and 15 acupuncture per calendar year; can be extended based on application to VAC.
A doctor's referral is required.
The standard number of visits requisitioned by the base for a member is 10.
A referral is required and must be issued by the Base Hospital prior to your initial assessment.
Combined annual maximum of $4,800 (physiotherapy and acupuncture).
A medical doctor referral is required if coming in for acupuncture.
No referral is needed if coming in for physiotherapy.
Do I qualify for provincial assistance through MSP?
You can qualify if you are premium-exempt or receive premium assistance:
Your household income is less than $42,000/year.
You have recently lost your job (you can qualify under temporary assistance).